So this sign was staring at us as we paid for two donuts and one iced cappuccino at the Dunkin' Donuts outlet located at Sanur, Bali, Indonesia (tried looking for an exact location address but according to the Indonesia Dunkin' Donuts website, there is only one outlet in Bali, at Kuta).
Naturally, after we paid for our purchases, we were not given a receipt. What happens is that instead of entering the purchases in to the cash register, the amount is added up on a calculator. We hand them the cash, the change is returned to us and we do not get a receipt.
However, this is done selectively. When someone is Indonesian, regardless whether they are Javanese or Balinese, he/she gets a receipt. But all tourists or expatriates are not given a receipt.
Why is getting the receipt so important? The receipt is a record of all purchases, which equates to money that the outlet has earned for each day. Any purchases that is not recorded in the cash register means extra 'pocket money' for the staff working at the outlet.
Now any person would automatically say: just tell them that you were not given a receipt and demand for a refund.
That would be easy if the S.O. had not tried that already. He paid for his purchase, took his time to enjoy his meal (a total of three hours to be exact), walked out the door and waited five minutes to see if anyone would hand him a receipt, before going back in again to ask about what the sign stated.
What did the staff do? They immediately printed out the receipt and gave it to him.
It would not be so bad, if there was no sign stating that the purchase is free if no receipt is given. We would probably not know better, and walk out feeling satisfied after satiating our donut craving.
But to have a sign there and not present us with a receipt, then expect us not to kick up a fuss, seems to indirectly taunt us.
After all, we would not know whether we get a receipt or not, until we have paid for our purchase. Then when we point out that we are not getting a receipt and should thus have a free meal, there is nothing to stop the staff from printing the receipt there and then, and avoid either refunding us the cost of our purchase.
It probably is none of my business to bother since the loss eventually matters more to the company - take the amount made from a minimum purchase of one donut multiply by five customers per hour, multiply by eight hours a day, multiply by seven days a week, multiply by 52 weeks a year and the amount is no small matter.
But the customer is made to look dumb and the company loses money. My suggestion: remove the stupid sign and install security cameras in each outlet. I am sure that the staff of the outlets in Bali are not the only ones who are helping themselves to some extra cash.
Hopefully someone from Dunkin' Donuts reads this and realise how their employees in Indonesia are riping them off. And then again, DD is an American company, so should I really bother in the first place?
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